Customer service
Duration: 6 months
Extension possible: Yes
Conversion Possible: No
Location : Toronto, ON
Hybrid: Hybrid – 4 days in office Monday to Thursday
Schedule: Monday to Friday 8:30-5
SUMMARY OF THE ROLE:
- Typical Day-to-Day Responsibilities
- Making outbound calls to financial institutions and updating internal systems
- This is a call center environment
- 80% of functions will include candidates conducting outbound calls; responsible for the timely and accurate follow-up of client transfers from other financial institutions.
- 20% of functions will include data entry functions, i.e. updating in-house systems and working closely on ISM, Kofax (Imaging system) and in house Case Management software.
MUST-HAVE Skills:
-Operations experience in banking/financial: 1-2 years
-Attention to detail and multi-tasking skills
-High Technical Aptitude
-Strong Excel - need good understanding of using excel spreadsheets (will be using spreadsheets with macros, need to have strong technical skills to be able to pick up on learning macros during training)
SOFT SKILLS:
-Excellent verbal and written communication skills for when candidates are updating tickets and carrying out data entry duties.
-Professional and interpersonal skills – for making phone calls (phone experience is a -strong must have skill required for the role).
-Attention to detail and multi-tasking skills
-High Technical Aptitude
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
