Bilingual Credit & Collections Analyst
Oakville(hybrid – 1-2 days p/week in the office)
$70,000 - $80,000 + Bonus
Your New Company
Our client is a globally recognized leader in technology, innovation, and sustainability, delivering solutions that help transform the way people live and work. With a strong commitment to employee development, diversity, and continuous improvement, the organization offers a collaborative environment where individuals are empowered to grow their careers while contributing to meaningful projects that make a positive impact across industries and communities.
Your New Role
As a Bilingual Credit & Collections Analyst (English/French), you will manage a portfolio of customer accounts while supporting the organization's cash flow and credit risk management objectives. Working within a dynamic shared services environment, you will collaborate with customers and internal stakeholders to resolve payment issues, assess credit risk, and drive collection performance.
Key responsibilities include:
- Managing an assigned portfolio of customer accounts to reduce overdue balances and improve cash flow.
- Contacting customers regarding outstanding invoices, payment commitments, disputes, deductions, and account reconciliations.
- Conducting credit investigations and assessing customer creditworthiness.
- Recommending credit limits, payment terms, and risk mitigation strategies.
- Reviewing and releasing blocked orders while balancing customer needs and credit exposure.
- Partnering with Sales, Customer Service, Operations, Billing, Cash Applications, and Project Management teams to resolve payment issues.
- Preparing aging reports, collection forecasts, portfolio reviews, and management reporting.
- Identifying opportunities for process improvement, automation, and operational efficiency.
- Utilizing SAP, Excel, and other business systems to support portfolio management and analysis.
This is a hybrid position based in Oakville, ON, requiring approximately 1-2 days per week in the office.
What You'll Need to Succeed
To be considered for this role, you will have:
- Fluency in both English and French (written and verbal).
- 5+ years of experience in Credit & Collections, Accounts Receivable, or Credit Risk Management.
- Experience supporting complex customer portfolios within a shared services environment.
- Strong knowledge of commercial collections practices, risk assessment, and customer account management.
- Experience working with ERP systems, preferably SAP.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and stakeholder management abilities.
- A customer-focused approach with the ability to work independently in a fast-paced environment.
- A continuous improvement mindset with an eagerness to learn new technologies and processes.
Preferred qualifications include a University Degree or College Diploma, progress toward a Certified Credit Professional (CCP) designation, and experience supporting process improvement or automation initiatives.
What You'll Get in Return
- Competitive salary of $70,000 - $80,000
- Annual bonus opportunity of 10% - 18%
- 3% RSP matching program
- Comprehensive benefits package
- 3 weeks' vacation
- 4 personal days
- Hybrid and flexible work environment
- Career progression and mentorship opportunities
- Employee discounts and recognition programs
- An inclusive and collaborative workplace culture
- The opportunity to work for an award-winning organization committed to innovation and sustainability
What You Need to Do Now
If you meet all the requirements for this role, please apply quoting reference number: 1124923. Thank you in advance for your interest.
This posting is for an existing vacancy with the organization.
AI may be used in the screening process for this role.
