This is an 18-month contract position with the potential for extension for a client of ours.
Key Responsibilities:
Requirements
- 2+ years of experience in IT support, business systems, ERP administration, systems administration, or a related technical role.
- Strong technical aptitude with the ability to quickly learn and troubleshoot new systems, platforms, and tools.
- Strong working knowledge of Microsoft 365, Windows operating systems, Active Directory/user account management, hardware troubleshooting, basic networking concepts, and help desk/ticketing systems.
- Experience supporting ERP or other enterprise system.
- Strong documentation, organization, problem-solving, and communication skills.
- Ability to work effectively with internal stakeholders, external IT providers, consultants, and software vendors.
- Post-secondary education in Information Technology, Computer Systems, Cybersecurity, Business Systems, or a related discipline, or an equivalent combination of education and experience.
Preferred:
- Familiarity with CMMC 2.0, cybersecurity frameworks, or experience supporting cybersecurity or compliance initiatives.
- Experience with Epicor, Power Bi, or other ERP/business systems.
- Experience supporting an ERP implementation, system upgrade, or other significant technology project.
- Experience working in aerospace, defense, advanced manufacturing, or another regulated environment.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or other related IT/cybersecurity certifications are considered an asset.
What you will do:
- Support the Company's preparation for CMMC 2.0 certification by coordinating and executing activities, action items, and remediation efforts identified by internal stakeholders, I3D corporate resources, external consultants, and IT service providers.
- Assist with implementing and maintaining cybersecurity controls, processes, policies, procedures, and system documentation.
- Coordinate and maintain documentation and evidence required to support CMMC certification and ongoing compliance.
- Support the use, implementation, troubleshooting, and continuous improvement of company business systems, including Epicor, PRISM and future enterprise platforms.
- Participate in system implementations, upgrades, testing, data management, documentation, and user adoption initiatives.
- Work with internal departments, corporate resources, consultants, and software partners on system implementation activities
- Assist with the development and maintenance of system procedures, workflows, and user documentation.
- Provide ongoing user support and identify opportunities to improve business processes through technology.
*This job posting is for a current vacancy with our client.
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