Role Title: Field Service Desktop Support Engineer
Type of Role: Contract, Onsite
Location: Oakville, ON, Canada
Job Summary:
We are seeking an experienced Field Service Desktop Support Engineer to provide onsite technical support in an enterprise environment. The ideal candidate will be responsible for resolving complex desktop issues, managing endpoint devices, deploying software and patches, and ensuring a secure, stable, and efficient end-user computing environment.
Responsibilities:
- Provide advanced onsite desktop support by troubleshooting and resolving hardware, software, operating system, and application-related issues.
- Manage endpoint devices, including software deployments, configuration updates, and desktop patching activities using enterprise management tools.
- Support escalated service desk tickets and perform root cause analysis to identify and implement long-term solutions.
- Monitor desktop environment health, maintain system performance, and proactively address recurring technical issues.
- Collaborate with infrastructure, network, security, and application teams to ensure seamless endpoint connectivity and compliance.
- Maintain IT asset inventory, documentation, knowledge base articles, and support continuous improvement and automation initiatives.
Required Skills:
- 8+ years of experience in Desktop Support, End User Computing (EUC), or Enterprise IT Support environments.
- Strong expertise in desktop troubleshooting, Windows operating systems, hardware support, and user profile management.
- Hands-on experience with Endpoint Management Platforms for software deployment, device administration, and policy enforcement.
- Experience with Desktop Patching, security updates, compliance management, and endpoint security best practices.
- Excellent problem-solving, communication, and customer service skills with the ability to support technical and non-technical users.
