Required Skills & Experience
5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst
Strong experience with IT Asset Management (ITAM)
Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM)
Experience gathering business requirements and documenting processes
Knowledge of IT governance, risk management, compliance, and IT general controls
Strong understanding of asset lifecycle management
Experience with ServiceNow ITAM, HAM, SAM, and/or CMDB
Strong analytical, problem-solving, and stakeholder management skills
Advanced Excel and reporting experience
Excellent written and verbal communication skills
Nice to Have Skills & Experience
Experience within financial services or other regulated environments
Experience supporting ITAM maturity or transformation initiatives
Exposure to EOL/EOS governance
ITIL and/or IAITAM certification
Experience supporting audits and regulatory reviews
Job Description
The Senior ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and ServiceNow ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation.
Key Responsibilities
Support ITAM governance frameworks, policies, standards, and controls
Gather and document business requirements, process maps, and functional requirements
Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes
Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement
Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities
Support IT general controls, compliance initiatives, and audit requirements
Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements
Support ServiceNow ITAM initiatives, including HAM, SAM, and CMDB
- Develop reporting, dashboards, and executive-level presentations
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
Pay Rate: $52/hr - $54/hr
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
