Position Details
- Title: Communications Specialist
- Location: Toronto
- Work Model: Hybrid
- Duration: 12-Month Contract (With possibility of extensions)
Job Description:
The Communication Consultant’s primary responsibility is to manage the multiple facets of communicating technology strategies and deliverables for a technology department who is responsible for the B2B Banking & Credit Technology systems.
To be successful in this role, the candidate needs to be able to:
· Build content from multiple input sources and craft clear, concise and engaging written materials
· Elicit comprehensive and relevant information from a diverse stakeholder group (including technical resources) and translate into easily consumable data for non-technical audiences
· Use established communication channels and templates effectively for existing communication channels
· Develop a working knowledge of the bank’s strategies and our department’s strategies to enable content which links strategies, achievements, opportunities and benefits
- Provide practical communications support, first-pass drafting, editing and message refinement under the direction of the communications lead
- Build effective relationships with internal/external stakeholders
- Work independently on a range of complex tasks, which may include unique situations.
- Focus is primarily on group-level communications and support requests across the business/group within .
· Support execution of the communications schedule by drafting, editing, coordinating and tracking recurring and ad hoc communications for the group
- Broader work or accountabilities may be assigned as needed.
Typical / existing communication deliverables include:
· Pre and post-production release communications
· Weekly achievements content for newsletters, ad hoc achievements content for other Bank Communications platforms
· Inputs to leadership updates, group articles, announcements, and other short-form communications as required
· Presentations on group strategies
· Inputs to townhalls and leadership messaging
MUST HAVE
- Typically, between 5 - 7 years of relevant experience
- Experience supporting internal communications, technology communications, leadership updates, newsletters, articles, announcements or PowerPoint materials is preferred.
Communication Skills
- Excellent written and verbal communication skills for crafting clear, compelling messaging.
- Ability to tailor communication for different audiences (e.g., technical teams, end-users, executives, or external stakeholders)
- Uses a straight-talk and story-telling approach for communications.
- Gathers feedback and continually evaluates the effectiveness of the communications strategy and output / content
- Remains alert to new trends, tools and methods of communication, and makes recommendations on their application.
- Applies established communication tools, templates and methods consistently, and shares practical improvement suggestions where applicable.
- Skill in storytelling to highlight the value and impact of technology.
Technical Skills
- Strong-level expertise in all MS Office Products, with high concentration on Outlook, MS Teams, Powerpoint
- Ability to support simple visuals, infographics, PowerPoint clean-up and presentation formatting as needed
Technology Knowledge Skills
- Understanding of the broad technology concepts (i.e. Application Development and Implementation, Technology migrations and conversions, Cloud Capabilities)
- Familiarity with technical terminology and the ability to translate it into simple, customer-friendly language.
- Awareness of industry trends and competitive landscape, (Technology and Financial Institutions).
Organizational Skills
- Ability to build plans, manage timelines and deliverables, including deliverables reliant on multiple input sources and reviewers.
- Ability to understand and coordinate between multiple communications channels.
- Experience in managing multiple stakeholders and priorities.
- Strong follow-up discipline, attention to detail and ability to track open items, approvals, dependencies and deadlines.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.
To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
